eGlobalDoctors

Terms & conditions:

Effective: March 1, 2021

Updated: Dec 2022

PLEASE READ THESE EGLOBALDOCTORS TERMS AND CONDITIONS OF USE (THE “TERMS AND CONDITIONS”). THESE TERMS AND CONDITIONS (THE “TERMS”) ARE A LEGAL CONTRACT BETWEEN EGLOBALDOCTORS LLC. (“eGlobalDoctors”, “WE” OR “US”) AND “YOU”. THE TERMS EXPLAIN HOW YOU ARE PERMITTED TO USE THE SERVICES PROVIDED BY AND THE WEBSITE LOCATED AT THE URL WWW.EGLOBALDOCTORS.COM (“Site”). UNLESS OTHERWISE SPECIFIED, ALL REFERENCES TO “SITE” INCLUDE ANY SOFTWARE THAT EGLOBALDOCTORS PROVIDES TO YOU THAT ALLOWS YOU TO ACCESS THE SITE FROM A MOBILE DEVICE (A “MOBILE APPLICATION”). BY USING THIS SITE, YOU ARE AGREEING TO ALL THE TERMS; IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” OR GO TO THE NEAREST URGENT CARE OR EMERGENCY ROOM IMMEDIATELY.

1.Services Provided

Our services are provided through the Site (which may include Mobile Applications), which is a tele-health online solution that allows participating medical professionals to communicate with their clients and patients (“Patients”) to provide health care services online and perform virtual house calls (the “Services”). We are not a medical service provider, health insurance company, or licensed to sell health insurance. The provision of second opinions and the other Services provided through the Site are neither a substitute for primary care nor do they constitute the practice of medicine, and no physician-patient relationship is created by use of this Site. Further, the availability of Services varies by the patient's condition and state of residence.

All evaluative observations provided through the Site are based on medical reports, records, test results, images, and/or other data provided directly by the patient to the Company, or otherwise obtained by the Company, and in no way are construed to be determinative of the treatment to be pursued by the treating physician. By deciding to engage the Services, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation. Furthermore, you agree and accept that: (i) the evaluation you will receive is limited and provisional; (ii) the opinion is not intended to replace a full medical evaluation or an in-person visit with a physician; (iii) the medical professionals providing services through this Site do not have important information that is usually obtained through a physical examination; and (iv) the absence of a physical examination may affect the medical professional's ability to evaluate your condition, disease or injury.

You also agree that the opinion will not be used in any legal dispute including but not limited to litigation, arbitration, claim for disability benefits, claim for worker's compensation and/or malpractice claims without the prior written consent of the Company.

eGlobalDoctors does not provide any physicians’ or other providers’ services itself. All of the providers are independent of eGlobalDoctors and use the Services as a way to communicate with you. Any information or advice received from a provider comes from them alone, and not from eGlobalDoctors. Your interactions with the medical professionals via the Site are not intended to take the place of your relationship with your regular health care practitioners. Neither eGlobalDoctors, nor any of its subsidiaries or affiliates or any third party who may promote the Service or provide a link to the Service, shall be liable for any professional advice obtained from a health care provider via the Service or for any other information obtained on the Site.eGlobalDoctors does not endorse any specific tests, physicians, medications, products or procedures that are recommended by providers that may use eGlobalDoctors to communicate with you. You acknowledge that your reliance on any healthcare providers or information provided by the providers via the Services is solely at your own risk and you assume full responsibility for all risk associated herewith.

eGlobalDoctors does not make any representations or warranties about the training or skill of any healthcare providers who provide services via the Site. You will be provided with a list of available providers located globally and you can request a consultation.

Prescription shipping services(Georgia State Only):

eGlobalDoctors are partnered with Sheger Pharmacy ( Sheger Pharmacy LLC, Georgia) to deliver medicines to the people of the Metro Atlanta local community. Patient information will be shared to Sheger Pharmacy and will be contacted by them regarding the prescription and other details like Insurance, Billing and Refills.

Note : This service is not available to patients outside of Atlanta at this time.

2.Modifications

eGlobalDoctors may revise these Terms and Conditions at any time, and such changes will be posted on this or a similar page of the Sites. It is your responsibility to review these Terms and Conditions each time you use the Sites. By continuing to use the Sites, you consent to any changes to our Terms and Conditions.

eGlobalDoctors may make changes to the Site or to the Services at any time, without notice. If you object to any changes to the Site or Services, your sole recourse will be to cease using Site and Services. Continued use of the Site or Services following posting of any such changes will indicate your acceptance and agreement to such changes We also reserve the right to discontinue the Site and/or Services at any time without notice. We will not be liable to you or any third-party should we exercise our right to modify or discontinue the Site or the Services.

3.Site Access, Security and Restrictions, Passwords

If you create a subscriber account for the EGLOBALDOCTORS Site, you agree to complete the registration process by providing current, complete, and accurate information as required by EGLOBALDOCTORS. You are responsible for all activities that occur under your account. In the event access to the Site or a portion, thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password .You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by EGLOBALDOCTORS at any time with or without cause.

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. If you are under 18, you may use the EGLOBALDOCTORS Services only with involvement of a parent or guardian.

You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.

Violations of system or network security may result in civil or criminal liability. EGLOBALDOCTORS will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

4.Site Registration Process

In order to access consultation feature of our Site, we may ask you to provide certain demographic information including your gender, year of birth, address, and payment information. You agree to provide true, accurate, current, and complete information about yourself as prompted by the Site’s registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

Once you have created your eGlobalDoctors account and provided a username and password, you are responsible for maintaining the confidentiality of your eGlobalDoctors Password, and you are responsible for all activities that occur using your eGlobalDoctors Password. You agree not to share your eGlobalDoctors Password, let others access or use your eGlobalDoctors Password or do anything else that might jeopardize the security of your eGlobalDoctors Password. You agree to notify eGlobalDoctors if your eGlobalDoctors Password on this Site is lost, stolen, if you are aware of any unauthorized use of your eGlobalDoctors Password on this Site or if you know of any other breach of security in relation to this Site. You are solely responsible for any and all use of your account and all activities that occur under or in connection with it.

All the information that you provide when registering for an account and otherwise through the Site must be accurate, complete and up to date. You may change, correct or remove any information from your account by logging into your account directly and making the desired changes. You agree not to register for an account on behalf of an individual other than Yourself, or register for an account on behalf of any group or entity unless you are authorized to bind such person, group or entity to these Terms. By registering another person, group or entity you hereby represent that you are authorized to do so.

Individuals and/or entities whom access to the Site or use of the Services have previously been terminated by eGlobalDoctors may not register for a new account, nor may designate other individuals to use an account on its or your behalf.

5.Disclaimer

The Sites are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, eGlobalDoctors disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. eGlobalDoctors does not warrant that the Sites will be uninterrupted or error-free, that defects will be corrected or that the Sites or the server that makes it available are free of viruses or other harmful components.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

The fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the site or services or items obtained through the site or services or to your downloading of any material posted, or on any website linked to it.

eGlobalDoctors will use reasonable efforts to keep the content timely and accurate, but makes no guarantees, and disclaims any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose. eGlobalDoctors assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Sites.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

6.Intellectual Property

The content on this Site, including without limitation, any text, software, graphics, photos, sounds, music, videos, audio-visual combinations, patents, interactive features, any trademarks, service marks and logos contained therein and any other materials you may view on, access through, or contribute to this Site (collectively, “Materials”) are owned by or licensed to the Company, subject to copyright, trademark and other intellectual property rights under United States laws, foreign laws, and international conventions.

No Materials from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the rights owner. You agree not to circumvent, disable, or otherwise interfere with security related features of this Site or features that prevent or restrict use or copying of any Materials or content.

eGlobalDoctors are trademarks or registered trademarks of eGlobalDoctors, LLC. in the United States and other countries.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, your right to use the Site will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

7.Links to Other Sites

eGlobalDoctors makes no representations whatsoever about any other website that you may access through this Site. When you access a non-eGlobalDoctors site, please understand that it is independent from eGlobalDoctors, and that eGlobalDoctors has no control over the Content on that website. In addition, a link to a non-eGlobalDoctors website does not mean that eGlobalDoctors endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.

8.Indemnification and Limitation of Liability

You agree to indemnify and hold harmless us, our affiliates, and each of our and their respective directors, officers, managers, employees, shareholders, agents, representatives and licensors, from and against any and all claims, liabilities losses, expenses, damages and costs, including reasonable attorneys’ fees, that arise out of your use of the Site, violation of these Terms of Service by you or any other person using your account, or your violation of any rights of another. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you agree to provide us with such cooperation as is reasonably requested by us.

To the fullest extent provided by law, in no event will the company, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the services, any websites linked to it, any content available through the services or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

eGlobalDoctors is not liable to you or anyone else for any decision made or action taken based on use of this Site.

9. Trademarks

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Services are the trademarks of their respective owners.

10. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

  1. In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  3. To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms of Use.
  4. To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
  5. To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services or expose them to liability.

Additionally, you agree not to:

  1. Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services.
  2. Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
  3. Use any manual process to monitor or copy any of the material available through our Services or for any other unauthorized purpose without our prior written consent.
  4. Use any device, software, or routine that interferes with the proper working of the Services.
  5. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer, or database connected to the Services.
  7. Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
  8. Otherwise attempt to interfere with the proper working of the Services.

11. User Information

If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information” or “User Contribution”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libellous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behaviour, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree to only provide data in compliance with applicable laws and regulations and any third-party agreement. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to eGlobalDoctors and its Providers that you have the legal right and authorization to provide all User Information to eGlobalDoctors and its Providers for use as set forth herein and required by eGlobalDoctors and the Provider.

By providing any User Contribution on the Services, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any User Contribution.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third-party for the content or accuracy of any User Contributions posted by you or any other user of the Services. Neither us nor or our affiliates or licensors are responsible for the conduct, whether online or offline, of any user of the Service. We expressly disclaim any liability or claims that may arise between users of our Services or between users of our Services and third-party vendors. You are solely responsible for your interactions with all other users and for your interactions with third party vendors and any disputes that arise from those interactions with other users or third-party vendors. We may monitor disputes between users, but are not obligated to monitor, mediate, or resolve any such disputes.

12.Notice of Copyright Infringement

If you are a copyright owner who believes your copyrighted material has been reproduced, posted or distributed via the Site in a manner that constitutes copyright infringement, please inform us by e-mail to support@eglobaldoctors.com. Please include the following information in your written notice: (1) a detailed description of the copyrighted work that is allegedly infringed upon; (2) a description of the location of the allegedly infringing material on the Site; (3) your contact information, including your address, telephone number, and, if available, e-mail address; (4) a statement by you indicating that you have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on the copyright owner’s behalf; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement. Please note that the contact information provided in this paragraph is for suspected copyright infringement only. Contact information for other matters is provided elsewhere in these Terms of Service or on the Site.

13. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  1. Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  2. Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  3. Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  4. Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  5. Be likely to deceive any person.
  6. Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  7. Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  8. Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  9. Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
  10. Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
  11. Obtain unauthorized access to any computer system through the Services.
  12. Invade the privacy of any person, including but not limited to posting personally identifying or otherwise private information, including via a file name, about a person without their consent (or their parent’s consent in the case of a child under 18 years of age).
  13. Use the Services on a service bureau, time sharing or any similar basis, or for the benefit of any other person or entity.
  14. Reverse engineer, reverse assemble or decompile, or otherwise attempt to derive source code from, the Services or any software component of the Services or the Analysis Tools.

14.Suspension and Termination of Access

You agree that, in our sole discretion, we may suspend or terminate your password, account (or any part thereof) or use of the Site, or any part of the Site, and remove and discard any materials that you submit to the Site, at any time, for any reason, without notice. You agree that we will not be liable to you or any third party for any suspension or termination of your password, account or use of the Site or any part thereof, or any removal of any materials that you have submitted to the Site. In the event that we suspend or terminate your access to and/or use of the Site, you will continue to be bound by the Terms of Service that were in effect as of the date of your suspension or termination.

We have the right, but not the obligation, to:

  1. Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  2. Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Services or the public, or could create liability for the Company.
  3. Disclose your identity or other information about you to any third-party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  4. Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
  5. Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services.

YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review all material before it is posted on the Services and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third-party. We have no liability or responsibility to anyone for performance or non-performance of the activities described in this section.

15.Children

The Sites are not intended for children under the age of 18. If you are under 18 years of age, please do not use or access the Sites at any time or in any manner. By using the Site, you affirm that you are over the age of 18. eGlobalDoctors does not seek through this website to gather personal information from or about persons under the age of 18 without the consent of a parent or guardian.

16.Payments and Membership

By registering for an account with eGlobalDoctors, you become a “Registered User” with access to certain password-restricted areas of the Site and to use certain Services and Materials offered on and through the Site (a “Membership”). Each Membership and the rights and privileges provided to a Registered User is personal and non-transferable. eGlobalDoctors provides membership at free of cost.

IMPORTANT NOTICE: EACH MEMBERSHIP'S AUTOMATIC RENEWAL IS FOR THE SAME PERIOD OF TIME AS YOUR ORIGINAL MEMBERSHIP. YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME BY CONTACTING EGLOBALDOCTORS AT support@eglobaldoctors.com.

You will be liable for paying any and all applicable sales and use taxes for the purchase of your Consultation based on the mailing address that you provide when you register as a Registered User, and you authorize eGlobalDoctors to charge your credit or debit card for any such applicable taxes.

17.Cancellation & refund policy

Cancellation of the health check appointment once payment is made should be done by writing an email to support@eglobaldoctors.com and provide MRN, consultation request number and reason of cancellation or can be done with patient portal. The refund can only be requested for Primary Consultation, Second Medical Opinion and Follow up Consultation. You will be eligible for refund if request made within

There will be a deduction of 3% of the transaction amount when the refund is approved and the process will take 8-15 days from date of cancellation.

NOTE:No refunds on our Health Packages

18.Shipping & Delivery policy

Shipping is not applicable for business

19. Governing Law and Jurisdiction

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with eGlobalDoctors shall be governed and construed in accordance with the laws of USA, UK, India, CANADA, UAE, Nigeria, Australia & New Zealand.

20. Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and us regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

21. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

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